VocalTec's experienced Customer Care team is comprised of highly trained engineers, fully committed to providing our customers with online support. As VocalTec's main goal is to help the world communicate, supplying highly innovative telecom products and services for world-wide service providers and carriers, our engineers possess significant knowledge and expertise in dealing with sophisticated networks.
We at VocalTec's Customer Care are committed to unrivaled support and aim to achieve our customers’ full satisfaction.
Customer Care's world-wide group comprises of professional engineers conveniently based in North America, Europe and Asia.
VocalTec's support is offered at 24/7 coverage, 365 days a year.
Our capabilities include:
- Tier 1/2/3 support
- Installation and testing
- Remote diagnosis
- Phone support services
- Software upgrades & updates
- Hardware repair
- Training
- Network planning
- Design review
- Interoperability testing for non-standard devices
- Other professional services as required
For support issues, we encourage you to call our support hotline at +972 9 9703719 for immediate assistance or send an email to Supportvt@VocalTec.com
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