Available. Reliable. Committed.
About VocalTec Professional Services
Ensure that your VocalTec solutions operate at peak performance with VocalTeCare professional services. From ongoing support and targeted training to project management and system integration, our wide-ranging VocalTeCare offerings are designed to meet your exacting requirements.
To achieve our goal of complete customer satisfaction, we utilize state-of-the art tools and methodologies while maintaining
close working relationships with our customers. Leverage VocalTeCare’s ongoing support packages and on-demand professional services to maximize the enduring value of your VocalTec solutions and the reliable performance of your next-generation network.
Ongoing Support
VocalTeCare support services are offered in three distinct packages – Standard, Premium, and Premium Plus – enabling you to select your optimal level of service.
When purchasing an ongoing support package, you receive:
- Software repairs, updates & upgrades*
- Technical phone support
- Remote diagnosis
- Customer web portal
- Hardware repairs & returns
* Depending on selected support package
Every package offers unlimited access to our easy-to-use customer web portal consisting of a robust knowledge base,
comprehensive FAQs, technical notes from our experts, tips & tricks on maximizing your service and configuration, and more. Each support package covers your entire installed base of VocalTec solutions.
VocalTec’s highly trained engineers – located across the globe – work closely with your in-house personnel to promptly resolve support issues using an integrated project escalation approach. Strictly adhering to the highest levels of professionalism, our technical experts assure ongoing service continuity and utmost customer satisfaction, which is monitored by periodic customer surveys.
Support Packages
* Non-licensed features
On-demand Services
The VocalTeCare team offers a wide range of on-demand professional services:
Project management
A VocalTeCare project manager can assume A-Z responsibility to ensure the successful delivery of a full solution
tailored to your specific requirements.
Training
Whether on- or off-site, pre- or post-installation, our training professionals can help your organization improve
the independent management and operation of VocalTec solutions.
On-site installation
Our team of experts can help you streamline and shorten your on-site deployment and installation process.
On-site support
We can provide focused post-installation on-site services in cases where special assistance is required.
Software updates and upgrades
Periodic VocalTec software updates and upgrades ensure that your network remains at the cutting edge.
Preventive maintenance
VocalTeCare professionals can undertake targeted research to discover unrecognized problems and maximize network
efficiency.
Network design/expansion
We can improve your current network design and/or future expansions of VocalTec solutions for enhanced service
and infrastructure performance.
System integration
Our engineers excel at integrating VocalTec solutions with complementary third-party products, platforms
and systems that co-exist in your network.
Managed services
Our experts can manage your VocalTec solutions and network either on-site or remotely, thereby freeing your
team to concentrate on improving its core business.
Other tailored services
Upon request, we can provide additional professional services customized to meet the specific needs of your
organization and network.
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